FINAL UPDATE
12th November - Order placed for 2x Narrowtrack Canvasses.
Several emails/phonecalls and a letter later over the next couple of weeks, no response.
By good fortune I had paid via PayPal...
29th November - I opened a dispute to try and get a resolution - No response.
6th December - Escalated to a Claim to recover funds...
15th December - Apology received, said that covers had been sent but were held up at a sorting office. Asked if I still wanted the covers, if so they would recover and re-send on Thursday 17th. I replied that I wanted them. "I can assure you covers are being returned to me then I will relabel & get them sent out".
Request for Tracking Information
The seller responded to our request for delivery tracking information. We
still need to investigate and confirm this information, but we wanted to
share the seller's response with you:
Tracking Company: Royal Mail
Tracking Number: 01
This did not fill me with confidence......
No further contact/response from them.
27th December - Refund issued
So, all in all, over 6 weeks later I recovered my funds. I shall NEVER order from this amateur outfit again.
BUYER BEWARE!
Alec.