Agree and disagree here, once had an IT problem with BT internet, and got their Indian based support centre, the guy was a complete numpty, asking me to switch one of the cables around, being in engineering, I failed to see what difference that would have made and also the mass of wiring behind my pc, all taped up, that was not on, he kept going away from the phone, so obviously asking someone else, after half an hour I gave up, left it for a while. I then rang back hoping I got someone different, sure did, an Indian lady who had a very good knowledge and gave me more confidence, in about 10 mins she had worked out the problem, very minor, forgotten what now, but I made her day with my thanks to her. So they are not all bad over there.