It is not always straight forward dealing with an Insurance Company over the telephone. I wanted to obtain a fresh quotation for Buildings Insurance - I telephoned - was asked my Post Code which I was able to give immediately.
I was then told that as I live in a Flood Area, they would not be able to quote - and I thought very much off-hand and disinterested in my request. In actual fact, I live on a steep hill, quite a long way up. If we flood here, the world is coming to an end.
I told the person that I did not live in a Flood Area, but towards the top of a hill. There is no flooding or history of it in this area. I was not believed - and that was the end of that.
Not always possible in this day and age, but so much better to talk to somebody local who knows (in my case) the area and face to face. Very disappointing.
Tony