The good and the bad:
I sent off an electronic query to DVLA 4 days ago asking how to obtain the correct age related registration for my Landie (it is registered as of date of being cast, not built) and how to change taxation class if/as and when the Chanclellor brings the tax free status forwards enough that mine qualifies.
The replies thus far have been quick but odd. In my query I gave them the chassis number and the current registration number plus the build dated certified by the Heritage Trust at Gaydon thinking that is all they would need to review the questions in hand. Their first reply a day later asked for the colour and engine size???
I replied to this with the information required and got a reply back again a day later with the explanation of how to change the taxation class and what farms where needed/where to down-load them BUT the quoted their records as having the vehicles build date as 31/12/1975 whereas the actual build date is 17/12/1974 - slightly different!!
They also did not answer the question how to obtain an age related plate, so I have replied restating this question and advising them their records are in error, attaching a scanned copy of the certified copy of a factory record.
Now to see how long this reply takes and what their answer will be.
So - in a nutshell - their answers to electronic queries seem to be pretty fast but on the same scale of usefulness as Micrsofts at times!!!