I emailed one of the show staff after I returned home. Below is a copy of that email.
Please see below my comments and complaints about this year's show. I would hope that they are regarded as constructive criticism by your organisers, in order that the show can improve for next year and also that more thought will be given to us exhibitors in relation to our travel plans and limitations we have to impose due to ferry times, work commitments etc.
As someone who has attended the show for over 10 years, I'd like to provide you with some feedback regarding this year's show.
My group travelled over 450 miles to get to the show, by ferry and road, at a fairly considerable cost to us. As the show organisers (eventually) stated that no-one could leave until 6.00am on the Sunday morning, I changed my return ferry booking to accommodate you. This cost me another £75. It also meant that several of my group had to take another day off work, as we wouldn't be arriving home until Monday.
You had stated this was because it wasn't fair on the paying public, who would also be staying late on the Saturday evening to view a fireworks display.
I struggle to understand this logic, as the show closed to the public at tea time and there certainly was no fireworks display! My party would not have been leaving, as we have done in previous years, until around 8pm. Therefore we would definitely not have been letting the public down. Also, I noted that quite a few exhibitors packed up and left by Saturday evening, some 10 to 12 hours before your stated leaving time.
Taking all of the above into consideration I feel that at future shows, you should allow exhibitors to leave from tea time on the Saturday, otherwise I can see lots of them not coming back.
I noted that there weren't as many exhibitors at this year's show, with far less heavy armour there. And what happened to all the battle re-enactments with all their fantastic pyrotechnics that previous shows have been famous for? They were conspicuous by their absence.
I also noted there were less traders stalls, so unlike in previous years, I found few that were of interest to me.
In relation to the toilets and showers, I'm really struggling to work out what my £10 has paid for. The toilets were definitely no cleaner than last year's and I saw a cockroach in one of the cubicles! As for the showers, they were cold most of the time and the drains blocked up, meaning I had to stand in a shower tray full of water.
Regarding booking in, it was good that the office opened earlier than advertised, as we were tired after a long journey and just wanted to get our tents set up asap. However, when I went to book in, the chap behind the desk insisted for several minutes that I owed another £60 for two extra adult passes and wouldn't believe me when I told him I'd paid everything online. This caused me some embarrassment in front of other exhibitors until he eventually realised I had pre-paid in full. To be fair to him, he did apologise once he realised his error. Perhaps leaving space on your online booking form to add the names of any additional members of my party could help rectify this problem.
To sum up, myself and my friends did enjoy the show, though, for the reasons stated above, not as much as in previous years. Please take on board my comments, and no doubt those of others who have probably written to you, and make next year's show one to remember for all the right reasons.
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I received a reply which said that feedback was appreciated and taken seriously and that they had already begun addressing some of the issues which people had raised. We'll see!