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Jack

Roadsure Breakdown recovery - is now being testing by me :(

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Folks I have just put my Roadsure recovery insurance in to practice :cry:

 

Made the call at 08:30 this morning - trucked picked up an hour later - now inbound for Dorset.

 

.......stayed tuned.

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Hope she was ok last night in a strange yard all by herself! Lets hope Roadsure deliver a good service :-) Let us all know how it goes Jack.

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Sorry to hear that Jack :-(

 

Mark Heliops is a big fan of theirs too after last weekend :roll:

 

Could we take this opportunity to air forum members' experiences of the different schemes available to us? I'm thinking cost, quality of service etc.

 

I'm with RAC Commercial but having heard how Mark got on, I'm tempted to sign up to Roadsure.

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We used Roadsure to recover the Fox after the fan belt broke and it boiled over. They came within 60-90mins, recovered us home with no trouble at all. Definitley the best £54 we've ever spent.

 

Chris

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It costs nothing to sign up to RAC Commercial and they cover any vehicle from 3.5 - 44 tonnes GVW. I've always considered them as my last-ditch guaranteed get-you-home solution.

 

Their charges are as follows:

 

Recovery up to 18 tonnes GVW:

call-out inc. 1st hour: £99.95

hourly rate: £61.43

Recovery over 18 tonnes GVW:

call-out inc. 1st hour: £99.95

hourly rate: £87.68

 

There are caveats:

 

- all charges are exclusive of VAT.

 

- additional charges for additional personnel, specialist lifting equipment, provision of replacement vehicles, parts etc. charged at cost plus 15%

 

- fuel charged at cost.

 

- call-out includes 1st hour of contractor travel time.

 

- charges will be made for travelling time to and from the breakdown location.

 

No premium rates for out-of-hours or weekend calls.

 

Has anyone ever had to use them?

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I've used the roadsure breakdown cover for my GMC. I had to wait an hour and half for them to arrive, and then they couldn't fix the problem (dirt blocking the carb). I then had to wait for a recovery vehicle to take me the mile back home. In total it was about 4 hours to get home, but they did get me there. For the money I thought it was good value.

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Ok.

 

Disaster.

 

Just had a call from the breakdown guys - whilst being towed down the A31 the front wheel has just 'come off' my GMC - the road is blocked off, the Police are on scene and I haven't a bloody clue what the hell is going on, there is damage and they can not find the front wheel.

 

Speechless.

 

 

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Crikey Jack - Hope all is OK.

 

My experience was quite good really -

 

Had to wait a fair while but low loaders are hard to get on a weekend. Was picked up and delivered to Kent without any dramas.

 

My only concern now is that I have received my policy etc, and according to the small print there is a maximum amount of £1000 costs per 12 months. I'm a bit peeved as I asked Roadsure about a rumour I had heard in that you can only use the policy once and I was assured this was not the case.

 

I expect you can use the service as many times as you need to but a low loader at £150 per hour is going to use the amount of a £1000 in one go.

 

So, I will be contacting Roadsure to express my concern about the small print. Still a good service for £125 as the recovery would have cost about £750 + VAT if I hadn't had the policy.

 

It will be interesting to see what Roadsure will do next. I wonder if I will receive a letter saying my breakdown policy is now used up for 12 months.

 

I would respond by saying if you are going to offer breakdown policies for large military vehicles, you have to expect the recovery costs to be quite substantial for the acquisition of a low loader.

 

Lets wait and see.

 

Markheliops

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Latest update.

 

The wheel nuts are all in tacked so I am being told that the problem is mine as the nuts were lose.....the have given up on finding the front wheel, not to sure of the damage as yet.

 

Should be with you soon.

 

........stay tuned.

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Hi Jack

 

Something sounds fishy here!!!

 

Can I presume the vehicle was being suspended tow.

 

Can't see how the front wheel has come of if the wheels aren't in contact with the road.

 

I used to work for a heavy commercial recovery firm Jack and I can assure you, once the vehicle is being towed, any damage is down to the recovery operator as he is liable for the load - IE the vehicle being towed.

 

Will be intersting to find out exactly what damage has been caused and HOW it happened.

 

Also if the vehicle is being towed and the front wheel came off - why is the road closed and Police on scene - sounds like a major incident. It would only cause that much aggravation if the vehicle was being DRIVEN - if you get my drift.

 

Keep us informed Jack but don't except it's your fault - it's down to the recovery operator.

 

Markheliops

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Mark - you know what, that is some of the best advice I have been given, thank you!

 

You are absolutely right, it was suspended towing. I am amazed as to what is going on here as I know that there was no problem with lose nuts as I checked them - we have just spent the weekend driving around Suffolk......I had no shaking or movement or anything through to the steering wheel.

 

:dunno: :dunno: :dunno:

 

 

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Right Jack - as previously stated -

 

The recovery operator is legally responsible for his load - your vehicle.

 

On no account except responsibility for any damage to your vehicle.

 

You need to ask the company for a written report stating at what time this incident occurred, how this incident occurred and what they intend to do in regards to the damage to your vehicle.

 

If on a suspended tow, at what point did they realise the front wheel had come off. Personally, when I was suspend towing an HGV, I would never have known the front wheel had come off until I had reached my destination unless the wheel had hit something or somebody.

 

The recovery operator will attempt to blame the vehicle owner but in the eyes of the law - the load being carried is the driver (the companies) responsibility.

 

Keep us informed and let me know what company was recovering your vehicle.

 

Markheliops

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Ok.

 

Disaster.

 

Just had a call from the breakdown guys - whilst being towed down the A31 the front wheel has just 'come off' my GMC - the road is blocked off, the Police are on scene and I haven't a bloody clue what the hell is going on, there is damage and they can not find the front wheel.

 

Speechless.

 

 

 

Jack what can I say??? Hope to God you get to the bottom of this. How the hell does a wheel like that just 'come off'. As has been said------fishy >:(

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With all the knowledgable people walking around it for days in a row somebody would have noticed lose wheelnuts....

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Jack,

 

Where did they pick the vehicle up from, and how were they towing it? If I were you I would have followed it all the way home, just incase something like this happens!

 

Chris

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Hi Chris.

 

It was picked from the yard where Rich and Rosemary dropped theirs off. I thought that perhaps someone may of 'played' with the nuts but ruled that out as you need the right spanner and a hell of a lot of strenght to do anything with them.

 

I was concerned this morning when the driver told me that he was towing it and not putting it on a lowloader.

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Jack

 

Just had a thought -

 

The only way this could happen is if the vehicle was being recovered by a suspended rear lift - This is where the vehicle is lifted at the back either on the chassis or the rear axle and the steering wheel strapped.

 

Recovery operators do this for two reasons_

 

Either the vehicle is damaged - IE broken rear axle or collapsed rear wheel bearings

 

or

 

The recovery operator is being lazy and can't be bothered to remove the propshaft so lifts the vehicle rear wheels of the ground.

 

Hence if a front wheel came off during a suspend rear tow - it would cause a big problem.

 

Either way, it's still down to the recovery operator.

 

I'll PM you my mobile number and if you want some advice give me a call.

 

I may be lacking in some things but recovery operations is not one of them. Also I have a friend who runs a large recovery firm and he has 30 years in this field.

 

All recovery firms have liability insurance and this is how these things are dealt with.

 

I recovered a tractor unit once and because of a mechanical fault the brakes came on 65 miles into the journey. Knackered all the brakes, tyres, etc. Not my fault but the company insurance still had to fork out nearly £3000 in damages to repair the vehicle.

 

Markheliops

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This is interesting Mark.

 

when I spoke to the driver this morning he was saying that he would have to take of the front prop (which is off anyway) so this is leading me to believe that he has lifted the front up. :dunno: :dunno: :dunno:

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I'm not familiar with Jimmy's Jack.

 

Do they have selectable front wheel drive - if they do the front prop would have to be removed or it would still turn the gearbox as the props are connected - if rear suspend towing.

 

If front lifted - back to how the hell the front wheel has come off. In all my time in commercial recovery I have never heard of a front wheel coming off when on front suspend tow.

 

Will be interesting to hear the drivers account of what happened.

 

Markheliops

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Bloody hell Jack.. as has been said something ain't right, don't forget there's a vid posted on here of you driving shortly before it went on the lowloader, wheels look fine in that...

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This is interesting Mark.

 

when I spoke to the driver this morning he was saying that he would have to take of the front prop (which is off anyway) so this is leading me to believe that he has lifted the front up. :dunno: :dunno: :dunno:

 

 

The recovery operator is being lazy and can't be bothered to remove the propshaft so lifts the vehicle rear wheels of the ground.

 

 

Sounds like he's looked underneath and seen the prop is already gone saving him the job of removing it, so chose to do a rear lift.

 

Do jimmys have left hand threaded wheel nuts on the left side? If so is it possible that towing it in reverse has loosened them off, losing the wheel. :dunno:

 

Just a wild guess but possible :dunno:

 

 

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Do we hear the click of Roadsure Spurs or their minions?

 

Do Roadsure subcontract to local recovery firms to carry out a recovery, or do they have their own recovery service?

 

Steve

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